Food for thought - Our Courses

Fighting Fires, Building Bridges:

Managing Conflict Constructively

Some people welcome conflict, some run from it, others wouldn’t recognise it if it sat right in front of them! This course helps individuals and teams recognise what conflict really is, learn how to avoid unnecessary workplace strife and turn unavoidable conflict into something constructive and useful. Topics covered include:

• Recognising open and hidden conflict
• Understanding the three possible responses to conflict
• Learning to separate people from positions
• Using questions to solve problems
• Replacing judging with listening
• Seeing it from the other side
• Delivering difficult messages